FAQ’s
Here are some questions/answers that we are frequently asked. If you have additional questions that aren’t covered here, please feel free to give us a call at (530) 342-0518.
We are currently following local guidelines. Masks are no longer required to be worn.
Curbside appointments and curbside check-in are available upon request. Please call us at 530-342-0518 if you have any questions.
Our doctors see dogs, cats, and pocket pets (rabbits, guinea pigs, rats, and other rodents).
We do not see birds, reptiles, or large animals (horses, cows).
Monday to Friday from 8:00 am to 6:00 pm, and Saturdays from 8:00 am until 1:00 pm. The hospital is closed on Sunday.
Yes, patients are seen by appointment. If you are a current client and need to schedule an exam for your pet, please call us at 530-342-0518 or request an appointment online. New clients must fill out our new client form prior to scheduling an appointment.
We accept cash, American Express, Mastercard, Visa, and Care Credit. We also accept Apple Pay, Samsung Pay, and Google Wallet. We do not accept personal checks.
Payment is required at the time of service. We currently do not offer payment plans, however we do accept Care Credit.
Spaying and neutering can be done at approximately 6 months of age. All pets must be examined by one of our doctors prior to surgery to determine whether they are healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. A pre-anesthetic blood screen may be required prior to undergoing anesthesia and surgery based on exam findings.
Pre-anesthetic blood tests are either run here in the clinic or sent out to a reference laboratory prior to surgery. These tests check organ function and blood cell count, as well as screen for any underlying issues that may alter your pet’s anesthetic plan. The pre-anesthetic blood screening is done to ensure safety during surgery and the ability to heal following surgery.
Procedures involving sutures require them to be removed after 14 days following the surgery. Many spays and neuters are done with buried (dissolvable) sutures which do not require removal. Our Customer Service Representatives will make sure your pet’s suture removal appointment is created prior to surgery discharge.
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
We do not offer boarding services for dogs or cats. For our canine companions, we recommend both The Canine Connection (530-345-1912), Wacky Wags (530-342-9247), and Ridgeside Canine (530-457-0173) . We recommend Chico Hospital for Cats (530-892-2287) for our feline friends. We highly encourage contacting your potential new boarding facility as soon as possible to ensure your pet’s enrollment for boarding services.
A fecal examination is when a stool sample is sent to the laboratory and tested for intestinal parasites. If your pet is experiencing gastrointestinal distress, then our doctors may recommend running a fecal exam to rule out the possibility of intestinal parasites. One complimentary fecal exam is included in our puppy and kitten packages.
One patient will be scheduled for the first exam. Once established, consecutive appointments for up to 2 patients can be booked.
Currently, our hospital does not work directly with pet insurance. Clients must pay for treatments at the time of service. However, claims can be submitted by the client for reimbursement through their insurance provider. Most pet insurance companies will request a copy of the insured pet’s medical records for each claim. Please fill out our online record release form when submitting an insurance claim, so that we can provide the necessary records in a timely manner.
FAQ’s
Here are some questions/answers that we are frequently asked. If you have additional questions that aren’t covered here, please feel free to give us a call at (530) 342-0518.
We are currently following local guidelines. Masks are no longer required to be worn.
Curbside appointments and curbside check-in are available upon request. Please call us at 530-342-0518 if you have any questions.
Our doctors see dogs, cats, and pocket pets (rabbits, guinea pigs, rats, and other rodents).
We do not see birds, reptiles, or large animals (horses, cows).
Monday to Friday from 8:00 am to 6:00 pm, and Saturdays from 8:00 am until 1:00 pm. The hospital is closed on Sunday.
Yes, patients are seen by appointment. If you are a current client and need to schedule an exam for your pet, please call us at 530-342-0518 or request an appointment online. New clients must fill out our new client form prior to scheduling an appointment.
We accept cash, American Express, Mastercard, Visa, and Care Credit. We also accept Apple Pay, Samsung Pay, and Google Wallet. We do not accept personal checks.
Payment is required at the time of service. We currently do not offer payment plans, however we do accept Care Credit.
Spaying and neutering can be done at approximately 6 months of age. All pets must be examined by one of our doctors prior to surgery to determine whether they are healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. A pre-anesthetic blood screen may be required prior to undergoing anesthesia and surgery based on exam findings.
Pre-anesthetic blood tests are either run here in the clinic or sent out to a reference laboratory prior to surgery. These tests check organ function and blood cell count, as well as screen for any underlying issues that may alter your pet’s anesthetic plan. The pre-anesthetic blood screening is done to ensure safety during surgery and the ability to heal following surgery.
Procedures involving sutures require them to be removed after 14 days following the surgery. Many spays and neuters are done with buried (dissolvable) sutures which do not require removal. Our Customer Service Representatives will make sure your pet’s suture removal appointment is created prior to surgery discharge.
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
We do not offer boarding services for dogs or cats. For our canine companions, we recommend both The Canine Connection (530-345-1912), Wacky Wags (530-342-9247), and Ridgeside Canine (530-457-0173) . We recommend Chico Hospital for Cats (530-892-2287) for our feline friends. We highly encourage contacting your potential new boarding facility as soon as possible to ensure your pet’s enrollment for boarding services.
A fecal examination is when a stool sample is sent to the laboratory and tested for intestinal parasites. If your pet is experiencing gastrointestinal distress, then our doctors may recommend running a fecal exam to rule out the possibility of intestinal parasites. One complimentary fecal exam is included in our puppy and kitten packages.
One patient will be scheduled for the first exam. Once established, consecutive appointments for up to 2 patients can be booked.
Currently, our hospital does not work directly with pet insurance. Clients must pay for treatments at the time of service. However, claims can be submitted by the client for reimbursement through their insurance provider. Most pet insurance companies will request a copy of the insured pet’s medical records for each claim. Please fill out our online record release form when submitting an insurance claim, so that we can provide the necessary records in a timely manner.